Terms & Conditions
General
Products on our website are subject to availability. If a watch has been sold in store at the same time that an online order is placed, we will notify you immediately and cancel your order.
All products will remain available for sale on our website and will not be released for collection or dispatch until we have received payment in full.
The images on our website are photographed using High Dynamic Range to show detail and colour as clearly and accurately as possible. They are not filtered or adjusted in any way. We are not responsible for any differences in hue due to device or monitor settings.
We reserve the right to alter our prices at any time and without notice as a result of updated RRP, changes in availability, and fluctuations in exchange rate.
We do not charge VAT on our watches as we work on the margin invoice scheme. There is NO VAT to be reclaimed on any of our watches.
Prices displayed on our website are in Great British Pounds (Sterling). We are able to accept payments in U.S Dollar and Euro. Prices in these currencies will be converted on the day as per current exchange rate.
Our website price includes UK delivery but excludes international delivery. We reserve the right to refuse delivery to certain countries if we assess that there are risks to safe and secure delivery.
Other terms and conditions relating to privacy, warranty, servicing and payments can be found on dedicated pages of this website. Please ensure that you have read them to your satisfaction.
If you have any queries or concerns regarding our terms and conditions please do not hesitate to contact us at info@xancoluxurygoods.com
Definitions:
"Xanco Luxury Goods/We/Us/Our" - Official Trading Limited T/A Xanco Jewellers. Company Registration Number - 12406772
"Website" - Xanco Jewellers website registered at the domain https://www.xancojewellers.com
Part Exchange & Selling
When purchasing or accepting watches in part exchange, we will thoroughly inspect the watch. It will be immediately rejected should it display characteristics or serial markings known to be associated with “replica” items.
In order to sell or part exchange to us we request to both see and photocopy a form of photographic ID, the address of which must match the address given on our buy-in document. We will also require your bank details in order to make a transfer.
We do not make instant cash payments.
We perform detailed security checks on every watch submitted to us before purchase or part exchange. All watches before purchase are authenticated by the best trained watchmakers in London.
On satisfactory completion of checks, we will make payment by bank transfer. This process can take 3-5 days.
We will not purchase any items which we believe to be lost, stolen, or subject to an insurance claim.
Sourcing & Deposits
Deposits on Items in Stock
For the purposes of this section, “in stock” refers to items that are physically available in our store at the time of deposit.
Clients may choose to pay a deposit to secure a product currently in stock.
- A minimum deposit of 10% of the selling price is required.
- Upon receipt of your deposit, we will remove the item from general sale and freeze its current selling price for 14 days.
- After 14 days, if the balance is not paid, we reserve the right to update the selling price to reflect current market value (prices may go up or down).
- You may request a refund of your deposit within 14 days of payment. Refunds are processed to the original payment method, and the item will be returned to general sale.
- After 14 days, deposits become non-refundable, but can still be applied toward other goods or services.
Deposits for Special Order Items
Special order items (sourced items) are watches or jewellery specifically procured or ordered on your behalf.
- A 25% deposit is required to initiate a special order
- All deposits for special order items are strictly non-refundable.
- Once the watch or item has been taken into stock by us, you will have 14 days (unless otherwise agreed in writing) to pay the remaining balance in full.
- If the balance is not settled within 14 days (without approval by the seller in writing for any extenuating circumstance/delay), your deposit will be forfeited, and the item will be placed into general sale and made available to other customers.
Money back guarantee
Seven Day Refund & Exchange Policy
At Xanco Jewellers, we want you to be completely satisfied with your purchase. If, for any reason, your item does not meet expectations, please notify us promptly so we can resolve the issue.
Items are eligible for a refund or exchange within 7 days from the date your package is delivered, subject to the conditions below.
Items Eligible for Refund/Exchange
- The watch’s condition is not as described or advertised.
- The watch is defective or damaged.
Items Not Eligible for Refund/Exchange
- Final Sale items.
- Items that have been worn, used, or damaged after delivery.
- Requested or specially sourced timepieces (non-stock items).
Refund & Exchange Conditions
To qualify for a refund or exchange:
- The item must be returned in the same condition as it was sold.
- All original packaging and contents (such as boxes, papers, links, and accessories) must be included.
- Items must be safely packaged to prevent damage during return shipping.
⚠️ If any original items are missing from the return, your refund may be delayed until they are received by Xanco Jewellers.
Refund Process
- Once your return is received, it will be inspected for signs of wear, use, or damage.
- If approved, your refund will be issued to the original method of payment within 3 business days after receiving the item.
- In the unlikely event that a return shipment is lost in transit, an insurance claim will be filed. A refund will only be issued once the claim is successfully completed.
- Xanco Jewellers does not issue cash refunds under any circumstances.
Terms Of Service
Your use of this website hosted by Xanco Jewellers and/or its various affiliates and subsidiaries Is subject to the following terms and conditions::
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COPYRIGHT AND TRADE MARKS
All materials on this web site are the copyright of Xanco Jewellers or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this web site may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Xanco Jewellers.
Xanco Jewellers and/or any other names of products or services provided by Xanco Jewellers and referred to on this web site are either trademarks or registered trademarks of Xanco Jewellers.
For information on obtaining permission to reproduce or translate Xanco Jewellers copyright material, see these pages.
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DISCLAIMER
Xanco Jewellers makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.
Xanco Jewellers makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code.
In no event shall Xanco Jewellers, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only apply to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written license or subscription agreement from Xanco Jewellers in respect of the use of any online service provided via this web site.
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LINKS
Links to other websites are provided by Xanco Jewellers in good faith and for information only. Xanco Jewellers disclaims any responsibility for the materials contained in any website linked to this site.
Privacy Policy
Xanco Jewellers is committed to protecting your privacy online. Our policy explains how we will do this.
1. WHAT INFORMATION DO WE COLLECT?
We sometimes collect email addresses. Registration: on some parts of the site we may ask you to register, and if you do we ask for your name, email address, geographical address and other personal information. We may also use cookies. For an explanation, see the section on cookies below.
2. NEWSLETTER
When you sign up to our Newsletter, we use a third-party software solution called Mailchimp to contact you with offers and industry related news. If you wish to unsubscribe from this newsletter, you can do so at any time by clicking on the link at the bottom of the email that we send you.
3. USE OF COOKIES
Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalised service. You can set your browser to refuse cookies, or to warn you before accepting them.
We use cookies, but most parts of our site can be accessed even if your cookies are turned off. But you may find there are parts of the site which you cannot access if your cookies are turned off.
4. HOW DO WE USE YOUR INFORMATION?
We use the information to help us understand more about how our web site is used, to improve our site, and to send you information about us and our products which we think may be of interest to you, both electronically and otherwise.
Unless you have informed us that you do not wish to receive further information about our products, we and they may send you direct mail.
When do we share information?
WE DO NOT SELL YOUR PERSONAL INFORMATION TO OTHERS.
We may share your information with our associated companies.
A number of other people´s web sites have links on our site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement.
If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site
about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.
5. SECURITY
To make the most of the security on our site, we recommend using the latest version of your chosen browser, our favourite being Google Chrome. We also recommend setting your browser´s preferences to accept cookies and enable JavaScript.
SHIPPING / DELIVERY
We will ship your order of stock items within 1-2 working days from the time of order. We aim for next day. If this is inconvenient please let us know preferred Delivery date and we will schedule delivery at your convenience.
OUR TEAM WILL ADVISE APPROXIMATE DELIVERY TIME OF AVAILABLE TO ORDER (ATO) WATCHES PRIOR TO PURCHASE. TIMESCALE MAY VARY.
SHIPPING TO UK
Orders made within the UK / EU will be shipped via Royal Mail, Ferrari Group, Fedex or DHL with appropriate insurance.
Shipping is FREE when ordering within UK
INTERNATIONAL
Standard orders made outside the UK / EU will be shipped via Fedex, DHL or Ferrari express guarded delivery depending on value of items.
Estimated delivery time is approximately 2-7 days subject to terms and conditions.
Shipping, duty, and VAT fees are payable in addition to sale price when ordering outside of the UK / EU.
We are not responsible for import duties and associated taxes so please check due fees in your country when ordering.
ZING INSURANCE
- We may share your personal information with Zing Cover, a trading name of Covertech Limited, for the purposes of marketing and administration of insurance products
WARRANTIES
Important information – The small print
Please note that our warranty covers manufacturing and mechanical defects only.
Our warranty is subject to the same terms and conditions as the manufacturer’s warranty. The warranty does not cover theft or loss. Normal wear and tear or damage caused to the watch by accidents or mishandling/mistreatment are also excluded as well as damage caused due to submersion in water against the manufacturer’s guidance. Wear of the watch strap is not covered by the warranty.
In the event of a mechanical fault, please ensure that you notify and gain approval from us in writing before taking your watch to a 3rd party or manufacturer approved repairer, as this will void your warranty with us. In the event you decide to take your watch to a repairer or watchmaker without prior approval from Xanco Jewellers, we will not be held liable for any costs you may incur.
Any modification of a watch by addition of substitution of components which have not been provided by the manufacturer will also invalidate the warranty, as will evidence that the watch case has been opened by anyone other than our authorised watchmakers.
It is your responsibility to arrange adequate insurance cover for your watch whilst in transit back to us, and this cost will be at your expense. The warranty is in addition to your statutory and common law rights.
PLEASE NOTE - Our manufacturer Warranty is only eligible and provided for purchases that have an expired warranty from the original manufacturer.
