We take watch authentication seriously. Every timepiece undergoes a rigorous inspection by our expert team to ensure 100% authenticity. Our trusted watchmaker carefully verifies each component to confirm that all parts are genuine and meet the highest standards.

Additionally, we cross-check all watches against the UK Watch Register to ensure they are not lost, stolen, or fraudulent. Every purchase includes a UK Watch Register certificate for added peace of mind.

We offer secure and flexible payment options, including:

• Bank Transfer – Our preferred method for both local and international transactions.
• Credit/Debit Cards – Accepted for online and in-store purchases.
• Cryptocurrency – We accept crypto payments via BitPay for seamless transactions.

Feel free to reach out if you have questions about payments—we’re happy to help.

• Buying a Watch: Full payment is required upon collection or before shipment. If you’d like to try it on first, you’re welcome to visit our boutique by appointment.
• Sourcing a Watch: If we are sourcing a specific timepiece for you, a 50% deposit is required before we bring it in for viewing. Please review our returns policy for more details if it's not the right match.

Yes! We accept most major luxury watch brands for part exchange against any timepiece in our collection. Simply visit the part-exchange section on our website and complete the trade-in form with details about your watch and the one you’re looking to buy.

Our team will review your submission and provide a quote. Please note that a valid photographic ID is required for all part-exchanges.

We offer two selling options:

1. Consignment – We professionally market your watch with high-quality photography and videos for a 30-day period to secure the best price. Our tiered commission structure means we only get paid once your watch is sold.
2. Outright Sale – Receive a price quote within 24 hours of submitting your watch’s details and photos. Once we confirm the price, you’ll send us the watch for inspection, and we’ll release payment on the same day.

Sell confidently—our process and internal controls at Xanco is transparent, secure, and professional.

We want you to be 100% satisfied with your purchase. If the watch is not as described or has a manufacturing defect, you may request a refund or exchange within 7 days of delivery.

Eligible for Refund/Exchange:
✔ Watches that are not as described in the listing.
✔ Watches that arrive defective or damaged.

Not Eligible for Refund/Exchange:
✖ Final sale items.
✖ Watches that have been worn, resized, or damaged.
✖ Special order or sourced watches.

For full details, visit our refund/returns policy here.

Yes! We provide a 12-month warranty on all watches that are no longer covered by the manufacturer’s original warranty.

Our warranty covers:

• Mechanical defects and manufacturing faults.

Our warranty does not cover:

• Theft, loss, or accidental damage.
• Wear and tear from normal use.
• Water damage (if used outside of manufacturer guidelines).
• Unauthorized repairs, servicing, or modifications with non-original components.

If you experience a mechanical issue, please contact us before seeking repairs.

For security and compliance, we require valid identification for all transactions. When buying or selling a watch, please bring:

Photographic ID (one of the following):
✔ Driving Licence
✔ Passport

Proof of Address (dated within the last 3 months, one of the following):
✔ Bank Statement
✔ Utility Bill (Water, Gas, or Electricity)

Yes, we operate by appointment only to ensure personalized service.

Our secure and welcoming Mayfair boutique in Berkeley Square is available for private viewings. Simply book an appointment, and we’ll be happy to discuss what we all love—luxury watches!

• UK Orders: In-stock items are dispatched within 1-2 working days, with next-day delivery as our standard. Let us know if you require a specific delivery date, and we’ll arrange it for you.
• International Orders: Shipping times vary based on location. Customs duties and import taxes are the buyer’s responsibility, so please check your country’s regulations before placing an order.

For full details, visit our shipping policy here. If you have any further questions please do not hesitate to contact us directly via whats app!